FAQS

Our standard production processing time is typically 1-2 business days

Delivery lead times :

6-10 working days for GCC countries (UAE, KSA, Kuwait, Oman, Qatar, Bahrain).

6-15 working days for worldwide express delivery.

 More information is available in our SHIPPING Policy.

To enhance our customers' shopping experience, we are pleased to offer complimentary shipping on all items.

Absolutely, we do have various expedited shipping options available. The rates are determined at the checkout, factoring in the weight and delivery location.

**IMPORTANT NOTICE:** It's essential to note that specific transit times are not guaranteed, as all shipping durations are estimates provided by the respective shipping carriers.

We extend our international shipping services for all items through www.hxaccessories.co. Furthermore, we are delighted to offer complimentary shipping for our international customers.

We genuinely hope that our product brings you joy and satisfaction. We understand that sometimes things may not work out as expected. In such cases, HX Accessories is pleased to offer a straightforward exchange or credit note. For more information please check here.

Kindly note that we do not issue cash refunds for returned items. Instead, we offer store credit, which holds equivalent value and can be utilized for any online purchase with us within one year. regarding the utilization of your store credit, you can find more information from FAQS

Kindly adhere to the following straightforward steps to ensure the acceptance of your return/exchange. Your cooperation is greatly appreciated.

Step 1: Kindly initiate your return/exchange request by registering via email at info@hxaccessories.co or contact@hxaccessories.co. Please include your Name, Item Name, and Item Code in the request.
Please note that damaged or altered items, including personalized engraving, ring sizing, and adjusted chains, will not be accepted.
Step 2: Please monitor your inbox for an approval email. Our team members will respond within 48 hours to confirm your return/exchange request and provide instructions on the available return options.
Step 3:Kindly arrange for the return with the designated shipper. Feel free to reach out to schedule a convenient collection time. Thank you for your cooperation in this matter.
Step 4:Upon receipt of your item, we'll promptly process your return or exchange, issuing your credit note or replacement within 2 working days.
For more information please check here.

We extend the same Returns Policy for international orders. If you have any inquiries, please feel free to contace our customer support info@hxaccessories.co.

Our warehouse processes orders promptly, making it difficult to make changes once an order is placed. If your order has already been dispatched, it may not be possible to make any alterations or cancellations. Please contact our customer support at contact@hxaccessories.co promptly for assistance.

we'll do our best to help you. Your understanding is appreciated.

Kindly check your spam or junk mail folder for the confirmation email, as it might be located there. If you're unable to find the email, please don't hesitate to reach out to us via email at info@hxaccessories.co or contact@hxaccessories.co. We are here and ready to assist you.

We take great care in packaging your order and gift to ensure they arrive in excellent condition. Our packaging is sturdy and crafted to safeguard your items during delivery. It features a stylish suede bag and a jewelry box, enhancing the presentation of your purchase. satisfaction is our priority.

We work hard to ensure your orders arrive on time. You can track your order online using the link in your shipping confirmation email. It may take 24-48 hours for the link to become active. Thank you for your patience.

We are pleased to accept major credit cards, including Visa, Mastercard, and American Express.

You can conveniently use gift cards to settle your order.

Your preferred payment method is important to us, and we look forward to serving you.

Your credit or debit card will be charged immediately upon placing your order.

We want you to know that at HX-Accesories, we're super serious about keeping your online info safe. We don't store any financial details on our servers. Instead, we use trusted third-party folks to handle payments and keep everything secure. Your personal data is in good hands!

If you're shopping outside the UAE, your bank might charge you an international transaction fee. It's a good idea to check with your bank or credit card company before you go ahead and make a purchase. HX-Accessories is not responsible for any international transaction fees charged to you by your bank or credit card.

If you're shipping within the UAE, the product prices you see already include the 5% VAT.

For orders heading outside the UAE, the product price might already have the corresponding VAT and taxes included, or you'll see them added at checkout. It depends on where you're having it shipped. Keep an eye out, and feel free to reach out if you have any questions!

Enter your discount or promo code at checkout to apply it to your order.

We reserve the right to exclude specific products or collections from discount codes, sales, and promotions at our discretion. Each order is eligible for only one discount code, offer, or promotion. Previous purchases cannot retroactively apply discount codes, sales, or promotions unless explicitly specified. Discount codes are typically valid for a single use per user, unless stated otherwise.

If you encounter issues with discount or promo codes during checkout, kindly contact our Client Care team directly at info@hxaccessories.co for assistance. Eligible discount codes may be applied retroactively within 2 business days of placing your order.

When you're making a purchase at hxaccessories.com, simply enter your gift card or store credit code during checkout. Treat your card or credit code like cash, as HX-Accessories isn't responsible for any lost, stolen, or unauthorized use. Remember, gift cards are final sale and can't be returned, exchanged, or cashed out. Plus, there's no expiration date on this gift card. By using it, you agree to these terms and conditions. Happy shopping!

We take pride in combining the timeless elegance of 925 sterling silver with the natural beauty of pearls, along with carefully selected gemstones such as malachite, black onyx, lapis lazuli, Tiger Eye stone, and Zircon.

For a comprehensive overview of the materials used, kindly refer to the 'Details' section on our product pages. We invite you to discover the artistry and sophistication woven into every creation.

Remember to store each piece of jewelry separately, ideally in your HX-Accessories soft suede bag or pouch. This prevents them from rubbing, scratching, or getting tangled. For your silver jewelry, keep it in a dark, cool, and dry place.

You can find further advice on how to care, store and clean your jewellery on our Materials and Care page.